General

Do you care how many computers I have?

No. Our equipment has a built in DHCP server that will automatically configure up to 200 computers connected with just ethernet hubs and switches.

What's my public IP address?

IP Chicken will tell you. If you're trying to set up a server and it lists your IP as 64.198.215.3, please contact us (something might be misconfigured).

If I want to run a server, how do I set it up?

Just set the server's IP address to the DMZ address listed on your initial invoice (generally 192.168.0.254 for older customers and 192.168.200.254 for newer ones). Connections to your public IP address will automatically be sent to that computer.

Do Volo connections have a firewall?

Yes, at this time all connections provided by Volo have a firewall on them (unless the customer explicitly requests it's removal). This firewall and gateway router not only protects your computer(s) from network based attacks, but also allows you to easily share your internet connection between multiple computers. In fact a basic Volo connection will configure up to 200 computers automatically, all you have to do is connect them together with switches or hubs.

I live in an apartment, can I get your service?

There are two ways you might get our service:

  1. If the owner of your building can give us access to the internal wiring of your building, we can provide service to you (and other members of your building) at a reduced rate. See the Services section under Multi-User Service, have your landlord contact us, or contact us yourself and we can follow up with your landlord about it.

How does weather affect the service?

It doesn't. From extreme heat to extreme cold, from wind and pouring rain to fog and snow, our network has functioned through all these conditions with no noticable effects.

How do I get my connection?

Our service uses cutting-edge radios and other technologies (as appropriate) to link the equipment at your site to our metropolitan-area network. The technology is usually called Fixed Wireless, as opposed to the mobile wireless service associated with cellular phones, because our devices don't move around much (they're attatched to buildings).

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